Competitive Advantage

What Sets Night Nurse Apart

• Patient access to Night Nurse is through the physician's answering service, with the call information being relayed directly by fax, unlike other triages where patients are holding on line for the nurses to complete prior calls.
 

• Calls are answered in order of priority, so an emergent or urgent call is never waiting in line for less urgent calls to be completed.
 

• Our triage staffing is based on call volume demand, projected each month by our subscribers.
 

• As a back-up, we maintain nurses on-call, in the event that an unpredicted surge in volumes experienced. This allows Night Nurse to promptly respond to each call.
 

• MD-Service Lines are available for direct call-in by physicians on-call.
 

• Translation capability is provided via Language Line Interpretation Services.
 

• Supervisory review is maintained for all calls.
 

• Triage Encounter Reports are faxed the next day to the physician's office by 8:30 a.m.
 

• Services are comprehensive.
 

• Next-day Appointment Scheduling is provided at no extra charge.
 

• Access to Operations Management is available 24 hours a day, 7 days a week through our high-tech Call Center, with immediate response and follow up.
 

• Detailed billing information, broken down, if required, by each physician in the practice,or in a covering practice

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