PATIENT CARE

Triage Staff

Nurses who are to assume the critical responsibility of telephonic triage for patients of Night Nurse subscribers are carefully selected and thoroughly vetted.

Physicians can rely on the expertise of our highly qualified and motivated RNs and NPs, averaging 18 years pediatric clinical experience.

Our nurses can be depended upon to competently and compassionately offer accurate treatment options and care advice within the most appropriate levels of care.

Performance Record

• Average response to emergent calls within 5 minutes, urgent calls within 10 minutes and non-urgent calls within 30 minutes.*
   
• Average time spent on each triage call - 9.32 minutes.
   
• 100% Subscriber satisfaction: 99.9% Subscriber retention since 1999.
   
• 100% Satisfied parents/caregivers.
   
• Safe effective triage direction.

* When unexpected surges of call volume do occur, emergent and urgent calls are dispatched with priority status…non-urgent call response may likely be delayed until On-Call reserve nurses are in place for call assignment. Night Nurse has never interrupted triage service due to either unforeseen call volume or weather related issues…unsurpassed dependability.

Note: All data is derived from computer accumulated patient encounter records…periodically audited. Figures cited represent patient encounters through December, 2010.

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