SERVICES

Night Nurse offers reliable, cost effective after hours medical care for patients of community based pediatricians, family practitioners and health care centers.

How It Works?

• Subscribers choose their own schedule of after-hours coverage.
   
• When a parent calls their child's physician's office after hours, the call is answered by the practice's Answering Service.
   
• The Answering Service faxes the call message data to Night Nurse.
   
• Advanced, specially designed Night Nurse systems swiftly match calls with responding RNs/NPs, properly certified to administer medical care advice within the patients’ state of residence.
   
• An experienced pediatric nurse, trained in telephone triage, uses standard clinical guidelines, developed by Barton Schmitt, MD, FAAP, to assess the child’s needs and determine the necessary level of care. The nurse may recommend that the parent seek immediate treatment at the emergency medical center preferred by the physician; schedule an appointment with the child's own physician in the morning; or manage the child at home with home-care advice.
   
• With physicians selecting the medical sites to which their patients are referred and tailoring the management of their patient's care, Night Nurse strives to emulate the high caliber of care, consistent with advice physicians themselves would provide, in accordance with time tested protocols.
   
• Physicians can specify how and when they want to be notified of any emergency room referrals, and Night Nurse provides accurate documentation of the content and outcome of each call by facsimile before 8:30 a.m. the next day.*
   

*Night Nurse Patient Encounter Reports, providing clear, computer printed documentation of individual patient/caregiver/nurse triage encounters...include revealed patient medical history...presenting illness or trauma...narrative of nurse assessment and care advice recommendations. Report data is maintained in secured Night Nurse computer storage files, accessible to patient physicians, if and when needed.
 

Night Nurse Is Cost-Effective Care

Night Nurse ensures that that patients receive the care they need and also guides parents in the appropriate utilization of after-hours services. 

In the current managed care environment, Night Nurse can support essential cost management by triaging patients at home through effective parent education, or referring patients to the most appropriate medical setting for the level of care they require.

Overall costs for delivery of medical services are obviously impacted by both reducing unnecessary Emergency Room visits and prompt direction of critically ill patients to emergency treatment facilities.

Night Nurse Values

Night Nurse works in partnership with subscribing physicians and affiliate practices to serve their patient/caregiver needs. Response times to patient calls are excellent, as is the qualitative level of care advice sensitively provided by highly qualified medical professionals. Patient safety issues are our foremost priority, and Night Nurse’s management team is readily accessible to answer physician/practice inquires...24/7.

Accumulated patient information and encounter details are available to physicians and practice management. Night Nurse system’s capacities are also primarily responsible for maintaining affordability of our triage services.

Since 1999, our “mission” at Night Nurse” is securing good outcomes with every patient encounter, and extending reach of good triage everywhere we can.

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