Services

Night Nurse services are offered to HEALTH CARE CENTERS, community based physicians and family practitioners as a tool for effective after-hours care.

How It Works?

• Subscribers choose their own schedule of after-hours coverage.
   
• When a parent calls their child's physician's office after hours, the call is answered by the practice's Answering Service.
   
• The Answering Service takes the message and faxes it to Night Nurse.
   
• An experienced pediatric registered nurse, trained in telephone triage, uses standardized clinical guidelines, developed by Barton D. Schmitt, MD, FAAP at the Children's Hospital in Denver, Colorado.
   
• The nurse assesses the child's needs and determines the level of care necessary.  The nurse may recommend that the parent seek immediate treatment at the emergency medical center preferred by the physician; schedule an appointment with the child's own physician in the morning; or manage the child at home with home-care advice.
   
• With physicians selecting the medical sites to which their patients are referred and tailoring the management of their patient's care, Night Nurse provides the caliber of care that the physicians themselves would provide.
   
• Physicians can specify how and when they want to be notified of any emergency room referrals, and Night Nurse provides accurate documentation of the content and outcome of each call by facsimile before 8:30 a.m. the next day.
   

Night Nurse Is Cost-Effective Care

Night Nurse ensures that that patients receive the care they need and also guides parents in the appropriate utilization of after-hours services. 

In the current managed care environment, Night Nurse can support essential cost management by triaging patients at home through effective parent education, or referring patients to the most appropriate medical setting for the level of care they require.

Night Nurse Values

Night Nurse works in partnership with subscribing physicians and affiliate practices to serve their patient/caregiver needs. Response times to patient calls are excellent, as is the qualitative level of care advice sensitively provided by highly qualified medical professionals. Patient safety issues are our foremost priority, and Night Nurse’s management team is easily accessible to answer physician/practice inquiries.

Advanced systems are designed to swiftly match patient calls with triage responding RN/NPs. Accumulated patient information and encounter details our available to physicians and practice management. Night Nurse system’s capacities are also primarily responsible for maintaining affordability of our triage services.

Since 1999, our “mission” at Night Nurse” is securing good outcomes with every patient encounter, and extending reach of good triage everywhere we can.

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