Team Newsletter

vol. 14

Season’s Greetings!


Thank you everyone for being on our team through this year of unexpected events. We greatly appreciate your skills, loyalty, and resilience!


We have so many great things happening, and we have so much to look forward to. First are the holidays. Whether you recently celebrated Hanukkah, or you’re looking forward to Christmas or Kwanza, we wish you a happy one. Then we have the new year ahead of us. We’re very excited about all the possibilities that 2022 brings, and we hope you have big plans.


In this edition of the newsletter, we have fun news about our Christmas lotteries, updates on our growing nursing and dispatch teams, timely news about licensing, and much more.


In case we don’t speak to you on the phone in the next few weeks, we wish you a happy, healthy new year!


Warm Regards,

Tami and Stu

WHO WILL WIN THE NIGHT NURSE LOTTERIES?

Thank you to everyone that is working on Christmas Day and Christmas Eve! You should have received a note from your manager about cash prizes we’re giving away for those working on one of the days. If you’re not already scheduled, please consider picking up a shift on Christmas Day or Christmas Eve so you have a chance to win!

A SPECIAL NOTE FROM TAMI

Here’s a personal note of appreciation from Tami to everyone that is working on the holidays:


Even on Holidays nurses, doctors, and healthcare workers worldwide will be ready to do the same job they do every day. 

You’re not alone! So, remember, even if it feels like you’re the only one in the world working on a holiday, you are totally not. Most family and friends do understand. You are already a healthcare hero in their eyes, and your dedicated healthcare work during COVID, will go down in history. 


You might have to work, but that doesn’t mean you can’t celebrate. Try decorating your work area with ornaments, nostalgic items, photos or treating yourself to a candy cane or cookie, or a (new) mug full of hot chocolate or favorite festive drink for an easy way to feel like you’re celebrating—at least in some small way. If you'd like, take a selfie and send it to your manager to submit, wearing your best holiday or ugly sweater!


Working together as a team, and in our usual spirit of caring, nurses, dispatchers, and managers who are working on Christmas Day can uphold traditions by spreading the joy of the season for their patients, other members of the health team and each other.


The holidays can unfortunately be a stressful and sad time for some people, including any of our hardworking RNs and Dispatchers, doctors on-call, pharmacists, answering service operators, IT support, Nursing Supervisors, and Managers so please, whether it’s in the spirit of the season or for peace and good will, show everyone, right down to the grumpiest Grinch, that they matter, we are making a difference helping to heal our part of the world, and you care! Patients sick or hurt when they’d least want to be, and Night Nurse, will truly appreciate you.


I wish all who celebrate a very Happy Holiday Season, and Happy New Year with time around your work schedule to enjoy the beauty of the season, friends, family, furry-family, special pets, and loved ones in your home community!


Sincerely,

Tami Regan, CNO

A SMALL TOKEN OF OUR APPRECIATION

With the chilly winter nights ahead, we hope you will enjoy our custom-made Night Nurse mug! This heavy-duty classic diner mug is perfect for hot cocoa, coffee, cappuccino, tea, or whatever you prefer in your “cuppa.”


It’s just a small way for us to express our gratitude for your dedication to our shared mission of keeping patients safe.

OUR TEAM!

Welcome Our New Colleagues!

Once again, we’re happy to add more nurses to our growing adult and pediatric teams! We also have many more new RNs finishing up training, so expect to see even more nurses on our team soon. We will continuously hire until we reach over-staffing for each shift.


Here are our newest nurses!

Allison Ludzia

Brenda McKenzie

Brittney Dingman

Clementeen Portley

Darcey Bobo

Emilee Romay

Jessica Overby

Jessica Zimont

Joyce Baker

Karin Gavenda

Laurie Santiago

Patricia Tassone

Sarah Mishoe

Sara Ortu

WELCOME PEDIATRIC NURSING MANAGER MELANIE CHAVEZ

We are very pleased that Melanie Chavez joined us as the newest Pediatric Nursing Manager. Melanie reports to our Director of Pediatric Nursing, Karen Holland. Working alongside Pediatric Nursing Manager Stephanie Crosby, Melanie co-manages our pediatric nurses, interviews and trains new RNs, places outreach calls for RN feedback, provides coaching, conducts performance evaluations, triages patient calls on rotation, and so much more.


Melanie has been an RN for 12 years with a strong background in neo-natal nursing with pediatric intensive care unit (PICU), pediatric urgent care, and telephone triage experience using Barton Schmitt protocols. Most recently, she served as a pediatric Charge Nurse at CHI St. Luke’s Health in Texas.


Thank you, Melanie, for joining our team to further promote quality patient care, support and unite our nursing team, and help us achieve our tremendous healthcare mission.


Please welcome Melanie to her new role! She can be reached at Melanie.Chavez@nightnursetriage.com and at extension 559.

WELCOME ASSISTANT ADULT NURSING MANAGER KELLY FIELDINGS

Please congratulate Kelly Fieldings, who has been promoted to the newly created role of Assistant Adult Nursing Manager. Kelly reports to Tammylee LeBouef, our Nursing Manager for the Adult Triage Service Team. Kelly will conduct call reviews, train new hires, triage calls, and join the weekly on-call rotation. She will also work with Tammylee to update and maintain our welcome package and training manual, a very important project.


Kelly has been with Night Nurse on a part-time basis since June, providing excellent care advice to our adult patients. A veteran RN with 31 years of experience, she has worked in the ER and hospice, with extensive experience in hospital-based and telephone triage. Kelly lives in the Charleston, South Carolina area.


Kelly is excited to begin working closely with Tammylee. “I’ve enjoyed triaging for Night Nurse and I’m excited to move into a full-time management position. I also appreciate the flexibility of working from home.” Kelly recently completed her last day at the East Cooper Medical Center to join us full-time. She put her scrubs in the laundry and said to her husband, “I don’t know when I might ever need these again.” 


Please say hello and welcome Kelly to our Night Nurse management team! She can be reached at extension 604 and by email at Kelly.Fieldings@nightnursetriage.com.

OUR GROWING DISPATCH TEAM

We’ve also hired another dispatcher to help manage our busy triage workflow. Please welcome Bonnie Perkel, a long-time friend of Night Nurse, to our team!



Thank you to everyone for joining Night Nurse!
We are excited to have you on our team!

DECEMBER HOLIDAYS: HANUKKAH

We hope our Jewish team members enjoyed a joyous Festival of Lights and Hanukkah Sameach. Hanukkah, also spelled Chanukah, began on the evening of Sunday, November 28 and continued for eight nights until Monday, December 6.


Hanukkah, translated from Hebrew, means “dedication.” People of the Jewish faith celebrate by lighting one candle of the Menorah each evening to commemorate the miracle of one cruse of oil lasting eight nights. Traditional foods such as potato pancakes (latkes) are fried in oil to further reinforce the miracle of the oil’s longevity.

CELEBRATING CHRISTMAS

We wish a Merry Christmas to all who celebrate the holiday, either from a religious or social perspective! The origin of Christmas is well-known, commemorating the birth of Jesus Christ. There are many different customs for celebrating Christmas across the Christian denominations. Even the dates of Christmas celebrations vary, with some cultures and countries opting for December 25, January 6, or January 7 (in the Orthodox Church).

There are also many non-practicing Christians and those of other beliefs that enjoy non-religious aspects of Christmas, such as lights, decorations, parties, and gift-giving. No matter your beliefs, we wish everyone a joyous Christmas season!

CELEBRATING KWANZAA

Kwanzaa is an annual week-long holiday that begins on Sunday, December 26 and continues until Saturday, January 1. This Pan-African and African-American holiday was founded by Dr. Maulana Karenga, the chairman of Africana Studies at California State University, Long Beach.


Though Kwanzaa was initiated in 1966, Dr. Karenga based Kwanzaa on longstanding African harvest festivals. The name comes from the Swahili phrase, “matunda ya kwanza.” Translated to English it means “first fruits of the harvest.”


We wish a Happy Kwanzaa or “Kwanzaa Yenu Iwe Na Heri” (in Swahili) to everyone celebrating the holiday!

GETTING TO KNOW YOU: RN CORRI CUDMORE

Pediatric RN Corri Cudmore was raised in Greenlawn, New York, a small quiet town on the north shore of Long Island. This idyllic suburban community offers a beachside lifestyle for its population of fewer than 15,000 residents.


Growing up in a very close family, Corri spent a lot of time with her grandfather, who worked in construction. Through his career, Corri’s grandfather was exposed to asbestos, which resulted in chronic health problems and heart issues. Corri would often join her grandfather at medical appointments, and she would often be at his bedside during hospital stays.


These were enlightening experiences for Corri as she watched nurses provide heartfelt care to her beloved grandfather. In return, Corri often heard her grandfather express great appreciation and praise to the nurses that made such a difference in his health and comfort. Those experiences and interactions changed the course of Corri’s life forever. She decided to become a nurse and help families just as the Long Island nurses did for her dear grandfather.


After high school, Corri began her nursing studies in Plattsburgh, New York. Far from the sandy beach community of Long Island, Plattsburg is located in the chilly northwest corner of New York state, virtually reaching the Canadian border. She volunteered at an adult day center while in college, but her true calling was still one step away.


After graduating, Corri began her career working with adult patients at Glens Falls Hospital, a local community hospital in upstate New York. A close friend recommended that she work at the Schneider Children's Hospital in Queens, New York (now named the Cohen Children's Medical Center, which is part of the Long Island Jewish Medical Center). This is where she gained her initial experience in pediatrics.


Working in a float pool across the pediatric intensive care unit (PICU) and neo-natal intensive care (NICU) at the Schneider Children's Hospital, Corri further augmented her skills and developed strong expertise in pediatric nursing. She remembers, “That was the point when I confirmed my specialization in pediatrics and never looked back. Working in the PICU and NICU is challenging, but also incredibly rewarding to see children recover from life-threatening illnesses.”


The move brought her close to where she grew up in Greenlawn, however her parents and sisters had relocated to upstate New York. After her invaluable experience at the Schneider Children's Hospital, Corri moved back to upstate New York to be close to her family. This brought her a great opportunity to work in the PICU at the Albany Medical Center.


In September 2016, Corri found an online ad to do remote triage nursing, and she joined our Night Nurse team. “I love helping children and their caregivers, and Night Nurse gave me the chance to continue my career from home. The flexibility is a real plus!”


We can all learn a lot from our fellow Night Nurse colleagues, so we asked this respected pediatric RN to share a couple of tips for new telephone triage nurses. Here are Corri’s words of wisdom: 


1: Trust the protocols. “While they may be somewhat different from how you evaluated patients in a hospital, they are the best way to triage patients over the phone. Follow the protocols closely and you will give the most appropriate, safe-and-sound care advice.”


2: Understand each caller’s needs. “Even with non-urgent calls, parents are often nervous and concerned. As healthcare professionals, part of our job is to help ease their worries. I get great satisfaction from giving care advice that will lead their children to wellness, and also in helping parents feel more comfortable. As a parent, I know that’s what I would want. The families I speak with are so appreciative, which I find very rewarding.”


At first, Corri was triaging for Night Nurse while also juggling her hospital responsibilities at the Albany Medical Center. Today, she lives in Saratoga County, New York. She works with Night Nurse, runs an online boutique, and does media and communications for a church.Most importantly, Corri and her husband Brendan are focused on their family.


Corri met Brendan on a blind date while working at the Albany Medical Center. They have two wonderful daughters who love riding horses, a popular activity in Saratoga where there are many horse farms. The girls also love playing with Texas, their family dog, a four-year-old white shepherd. When Hurricane Harvey struck in late summer 2017, Texas was in a shelter (in Texas) where all the animals were scheduled to be euthanized. The Cudmores rescued Texas and brought her to New York.


Corri is very involved with activities for her young daughters, including sports such as field hockey, volleyball, lacrosse, and softball. Corri volunteers with the school’s PTA, and she became a Girl Scout Troop Leader. She has led many fun and educational scouting activities, such as community service projects, gardening, and camping. Each spring, Corri and the girls enjoy selling the famous Girl Scout Cookies. The most popular flavor in Corri’s troop? S’mores.


“The pandemic has made scouting a bit more challenging, but I’ve found several ways to keep the girls connected in a safe way. They have all become best friends, and they can’t wait until things go back to normal.”


While Corri loves the beauty of Saratoga County, she wanted her children to also experience the fun, relaxing beach environment she enjoyed while growing up in Greenlawn. Now, each summer, the Cudmores head off to their beach house in Sandwich, Cape Cod. Corri and her family love playing at Town Neck Beach and getting ice cream. Texas also joins the family on trips to Sandwich. “Texas is a very mild-mannered dog. She loves to lay in the water, go on walks, and people-watch. She thinks she’s the mayor of the neighborhood.”


We admire Corri’s love of children, nursing, and family, and we value her expertise in pediatrics. We also appreciate her humanitarian spirit for rescuing Texas and making such a nice home for her. Thank you, Corri, for being on our Night Nurse team!

DID YOU KNOW?: NEW YEAR’S RESOLUTIONS

It’s that time of year again. At the end of December, people begin to chart a course for the new year with great excitement. In addition to goals and aspirations, many make promises to themselves in the form of New Year’s Resolutions.


The practice of New Year’s Resolutions dates back to ancient rituals and religious customs. Today, some people just make casual self-commitments, while others build extensive plans.


So what are the most popular New Year’s resolutions? Here are the top five, according to recent survey data:

1.    Exercise more often

2.    Lose weight

3.    Save money

4.    Improve diet

5.    Pursue career goals


Several other top resolutions include everything from eliminating bad habits (quitting smoking, reducing social media activity, quitting drinking) to helping others (volunteering and raising money for charity).


According to U.S. News & World Report data published in Inc Magazine, approximately 80% of resolutions are broken by mid-February. Additional survey data finds a more optimistic outlook on how well past resolutions were kept: 35% believe they completely fulfilled their resolutions in 2020.


Need some help making (and keeping) your New Year’s Resolutions? Well-known career coach Kathy Caprino offers the following tips:

1: Change your mind first, then you can change your behavior

2: Get others to help you stay accountable for your resolutions

3: Don’t be afraid of achieving your goal


Want to learn more about each of these steps? Read Cathy's article in Forbes Magazine, "The Top 3 Reasons New Year’s Resolutions Fail And How Yours Can Succeed” for instructions on the three tips listed above. We wish you success with your resolutions!

DID YOU KNOW?: NURSE LICENSURE COMPACT UPDATES

On November 15, New Jersey recently fully implemented the Nurse Licensure Compact (NLC). The state initially began a partial roll-out in March 2020, which is now completed. We are happy to see another state fully compliant with the NLC. Now, all nurses that live in New Jersey can apply for a compact license and triage in all other compact states. This also means that nurses with compact licenses from any other state can triage New Jersey callers.


While Massachusetts has not yet joined the NLC, we learned that the state extended its temporary out-of-state licensing through the end of June 2022. We expect that several other states may announce similar extensions as well.


As we’ve reported in the past two newsletters, the U.S. Virgin Islands has been accelerating its efforts to pass NLC legislation. We’re happy to report that earlier this month, on December 6, Governor Albert Bryan, Jr. signed the NLC into law. According to the National Council of State Boards of Nursing (NCSBN), “the U.S. Virgin Islands is the second territory and the 39th jurisdiction to enact the NLC.”


Once the new law has been fully implemented, nurses in the U.S. Virgin Islands will be able to apply for a multi-state license, and RNs with NLC licenses will be able to triage patients on the island. Stay tuned for updates on the implementation process, which often takes several months.

DID YOU KNOW?: COVID AND THE POTENTIAL “TWINDEMIC”

Omicron, also known asthe variant B.1.1.529, continues to become more prevalent across the globe. Scientists are rapidly exploring the complexities of Omicron, but so far it seems that it spreads more quickly than other variants, and as much as twice the speed, according to data from South Africa.


In addition to illness from COVID variants, we have now entered respiratory or "flu" season. There were many fewer cases of the flu last year, possibly attributed to widespread use of masks, social distancing, and even lockdowns. This year, the CDC has already reported more activity than all of last season.


Some healthcare professionals are concerned about a “twindemic,” or an increased need for healthcare and hospital beds this winter if COVID/ Omicron cases proliferate and flu season is significant. We will be following all of these factors as they develop.

KNOW ANY GREAT NURSES THAT WOULD LIKE TO JOIN US?

We’re looking for experienced adult and pediatric nurses, with both part-time and full-time positions available. Please introduce us to your RN, APRN, or NP colleagues that might be interested in our home-based telephone triage position. You could earn cash incentives for referring a new nurse. Please invite them to contact us directly or to visit our online Careers Center here.

WE’RE GROWING OUR DISPATCH TEAM!

We’re hiring part-time dispatchers to help support our nurses, providers, and answering services. Do you know someone that would be a good fit?  Responsibilities include rapid and accurate data entry of patient concerns, phone-based communications with internal and external medical professionals, and electronic correspondence with our nurses.


If you know a good candidate that lives near our Framingham headquarters, please reach out to our Human Resources and Finance Manager Stella Price (stella@nightnursetriage.com) if you’d like to recommend someone.

100% FICTIONAL FUNNIES 

Why are some nurses extra cautious outdoors?

Poison IV.



When did the nurse realize she was hungry?

 When the patient's dinner tray smelled appetizing.



Patient: “How can I get covered for alternative medicine?”

Insurance company: “With alternative forms of payment."



Why was the phlebotomist so unpopular?

She was always needling people.



Do you know a funny nursing joke?
Send us your best one that we can publish, and we’ll give you an Amazon gift card!

WITH TIDINGS OF COMFORT AND JOY!

Thank you again, everyone, for giving us your best in 2021! We are grateful every day!


As always, we welcome your feedback and suggestions. Every new idea is considered and appreciated. Feel free to send us an email or pick up the phone. We would love to hear from you.


Next stop: 2022! We can't wait to see what the future holds.


Our Best to You!

Tami (extension 206) and Stu (extension 201)


Stuart Pologe, CEO, stuart@nightnursetriage.com

Tami Regan, RN, CHT-CNO, tami@nightnursetriage.com

Night Nurse Inc.

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