Team Newsletter

vol. 17

June 16, 2022


Appreciation is defined as “a feeling or expression of admiration,approval, or gratitude.” Words cannot sufficiently express how we feel about YOU! Every time the pandemic throws us a curve ball, you go to the plate and hit it out of the park.


That's not an easy feat 27 months into the COVID pandemic, taking a toll on weary healthcare workers worldwide. With our highest regard, we salute your dedicated effort and fortitude. We hope working remotely makes your life a bit easier in difficult times. Most of all, we hope you are taking good self-care and enjoying quality leisure time. You can feel secure in your position and in your skills. Please feel free to ask questions or seek support whenever you need it.


This edition of the newsletter will introduce you to our newest nurses, including our new Pediatric Nurse Manager, Lisa Christensen! We’ll also discover more about RN Darcie Binette, learn more about the summer solstice, and read about some ways to celebrate this June.


We’ve begun our countdown to the first day of summer! June is both Pride Month and Caribbean-American Heritage Month, while Father's Day and Juneteenth are just around the corner.


Please let us know your favorite summertime activities and send us a few pictures. We’d love to share them in the next newsletter! Whether you enjoy the great outdoors at the beach, gardening, BBQs, fishing, swimming, boating, or reading a great book in the shade or indoors, we wish everyone a happy, safe, and healthy summer!


Sincerely,

Tami and Stu

HAPPY PRIDE MONTH

June is Pride Month, recognizing and celebrating the LGBTQ (Lesbian, Gay, Bisexual, Transgender, and Queer) community.


Gay Pride Week began one year after the infamous 1969 police raid at the Stonewall Inn in New York’s Greenwich Village. This spurred protests demanding freedom for LGBTQ people to congregate freely.


The rainbow flag, the symbol of the LGBTQ movement, was initiated by Harvey Milk in 1978. He commissioned designer Gilbert Baker to create an all-encompassing image for the San Francisco Pride March in 1978. In 1999, President Bill Clinton proclaimed June as Gay & Lesbian Month. President Barack Obama commissioned the holiday to the new name of LGBTQ Pride Month in 2009.


There are several ways people can celebrate Pride Month. Check out this listing of Pride Month Celebrations across the country. For those that prefer to stay home this year amid the ongoing pandemic, consider watching the critically acclaimed movie “Milk,” about the life of Harvey Milk. The film was nominated for eight Academy Awards, with Sean Penn winning the Best Actor Oscar for his portrayal of Harvey.


Happy Pride Month!

HAPPY CARIBBEAN-AMERICAN HERITAGE MONTH!

This month, we celebrate the people of the Caribbean community and all the ways they have contributed to the American melting pot. According to the most recent census, this includes some 13.4 million Caribbean-Americans from places such as Puerto Rico, Cuba, the Dominican Republic, Jamaica, Haiti, Trinidad, Tobago, Barbados, Belize, the Bahamas, and the Virgin Islands, to name just a handful.


Caribbean-American Heritage Month became an official U.S. event in June 2006 when President George H.W. Bush issued an official proclamation. The annual month aims to educate Americans on the contributions made by those of Caribbean descent, and advance opportunities for its people. We honor the many Caribbean nurses, doctors, scholars, educators, inventors, writers, entertainers, craftspeople, and activists that have made our country and our world a better place.


Some of the famous descendants from the Caribbean include the first person of color to serve as U.S. Secretary of State, Colin Powell, the "Queen of Salsa" Celia Cruz, the first African American Congresswoman Shirley Chisholm. Founding Father Alexander Hamilton was also born in the Caribbean. Perhaps the best-known Caribbean descendent is Bob Marley, the Jamaican musician largely responsible for creating and popularizing reggae music. His songs are as much an integral part of the American songbook as any other composer.


For more information on this festive month, visit the National Caribbean-American Heritage Month (NCAHM) website at https://caribbeanamericanmonth.com.

CELEBRATING JUNETEENTH!

June 19th, 2022 recognizes the holiday of Juneteenth. This commemorates the end of slavery in America, declared by the passing of the 13th Amendment.


Some scholars contest that slaves were freed after Abraham Lincoln drafted The Emancipation Proclamation in September of 1862, ordering the release of slaves. However, it wasn't until June 19 of 1865 that the 13th Amendment passed, signifying ALL slaves in America physically free. 


Juneteenth is short for June Nineteenth. The first celebration of Juneteenth was in 1865, when the abolishment of slavery is truly acknowledged and celebrated. It soon gained awareness in other parts of the country. Yet, it was not until last year that President Biden made Juneteenth a federal holiday.


We encourage you to identify Juneteenth events and celebrations in your area and take the time to attend. This might be on June 19, or on the federal holiday, commemorated on June 20 this year. There are opportunities not only for enrichment and education on the significance of this holiday, but also to garner greater appreciation for the storied history of our Black Community. 


Together, may we continue to pursue the ultimate freedom, equity, and equality still being sought after for all, in our country and beyond!

HAPPY FATHER’S DAY!

Mark your calendar for Sunday, June 19 to celebrate fathers and fatherhood. The origins of Father’s Day dates back to the middle ages, initially coupled with St. Joseph’s Day on March 19.


In the US, activist Sonora Smart Dodd worked to establish a formal Father’s Day in our country. She led the first Father’s Day celebration in June 1910 in Spokane, Washington. Several years later, in 1916, President Woodrow Wilson recognized Ms. Dodd’s efforts and he helped gain greater adoption of the holiday.


Many years passed until our government officially marked the special day for dads. In 1966, President Lyndon Johnson reserved the third Sunday of June for this holiday, and President Richard Nixon made it a permanent national day of observance in 1972. Today, Father’s Day is celebrated around the world.


We wish everyone a Happy Father’s Day! ¡Felíz día del padre! (Spanish), Feliz dia dos pais! (Brazilian Portuguese), and 父亲节快乐! ( Mandarin). We hope you and all the fathers in your life,  father figures, and dads to furry kids, have a very joyful day filled with love and appreciation!

SAY HELLO TO OUR NEWEST NURSES!

We always love it when new RNs join the Night Nurse team! Here are our newest nurses to help make sure every patient receives the timely care they need.

Brittany Siats

Devin-Ashley Bently

Ellie Lawson

Hana Roberts

Katie Dellinger

Patsy Schanda

Treneice Wallace

We’re Excited to Welcome All New Team Members to Night Nurse! Thank You for Joining Us!

LISA CHRISTENSEN JOINS NIGHT NURSE AS PEDIATRIC NURSING MANAGER

Please welcome our newest Pediatric Nurse Manager, Lisa Christensen! With 17 years of experience in pediatric nursing, she is a welcome addition to our team, reporting to our Director of Pediatric Nursing, Karen Holland, and our Chief Nursing Officer, Tami Regan.


Lisa helps manage our amazing group of pediatric nurses, she interviews and trains new RNs, coaches nurses, conducts performance evaluations, triages patient calls on rotation, and so much more. 


Originally from Nebraska, Lisa started her career working at a hospital for three years. Then she served for 12 years at a pediatric clinic, where she spent much of her time triaging. Then, three years ago, Lisa and her family moved to Eastern Phoenix, Arizona where she has been a district school nurse.


Lisa told us: “I’m so excited to be part of the Night Nurse team! I missed triaging and I love treating children.” Lisa’s entire career has been in pediatrics, noting “I have a simple approach to nursing. I make sure I give every parent and child the same care I would want for my own children.”


She’s also happy to work from home, adding, “Back in Nebraska, I remember driving to work in the snow and ice storms. It’s so much more enjoyable working from home.”


Please welcome Lisa! She can be reached at Lisa.Christensen@nightnursetriage.com and at extension 533.


If you’re interested in nursing management opportunities with Night Nurse, please let us know! Contact Finance and Human Relations Managers Stella Price at Stella@nightnursetriage.com to apply.

IN MEMORIAM

REMEMBERING DAN HOLLADAY

We have sad news; our long-time technical expert, John Daniel (“Dan”) Holladay, passed away. He was just 61 years young. Dan made great contributions to our infrastructure in his nearly seven years with Night Nurse, perhaps most notably being the signatory on our HIPAA and cybersecurity compliance audits. We also remember Dan for his important work coding and implementing our proprietary eLink technology.


Perhaps you are one of the many nurses that received technology training from Dan when you first started. Or maybe he was there for you when you had technology issues. Those who knew him remember Dan for his deep expertise, sharp sense of humor, and kindness to all.


Dan enjoyed reading (he had a home library of more than 2,200 books), skateboarding, playing guitar, and playing with his beloved Golden Labrador Retrievers; Kaye and Karly. He also had a double MBA, a Law Degree, and a pilot’s license.


We’d love to hear your memories of Dan. Please send an email if you’d like to share your recollections of this bigger-than-life person that we were so lucky to know.


If you knew Dan and you’d like to remember him in another way, his family recommends a donation to the SPCA in his name, or to plant a tree in his memory here.


Rest in peace, our dear friend. You shall not be forgotten.

CONDOLENCES TO DR. ROBERT GREENBERG

We extend our sympathies to Medical Director and Board of Director’s member Dr. Robert Greenberg. His brother, Dr. Richard Greenberg, passed away on May 15.


In his lifetime Richard earned degrees from Yale University and Tufts University Medical School. He also served our country as a Navy medical officer on the USS Topeka.


Known for his love of math, science, and technology, Richard was also an accomplished musician. He started in high school with his band, the Kingsman Quintet, and continued to play piano and sing throughout his life.


Our solace to Dr. Robert Greenberg and his family for their loss. We did not know his brother personally,
but we wish we had.

OUR SYMPATHIES TO NICOLE BROWN

Our hearts are also heavy for Practice Data Administrator Nicole Brown.
Nicole lost her mom, Karen Jones, on May 12.


Karen spent many years teaching special education students in southern California and later worked as a real estate agent with Keller Williams. She always loved learning, and was a talented seamstress in her free time. 


Karen was a loving mother, grandmother of two boys, and wife to her husband LaCount for more than 40 years.


We send our sincere condolences to Nicole and her family for their loss. Karen, Dr. Richard Greenberg, and Dan will remain in our thoughts and prayers.

SOMETHING TO SHARE?

Please let us know if you’d like us to include something about your family in an upcoming newsletter. We can offer our condolences, and we’re also very interested in your happy milestones. Has someone in your family recently graduated high school or college? Maybe you have an engagement, wedding, award, or promotion to announce. We would also LOVE to hear about new babies and pet adoptions!


Please send your news and a picture to advantage@nightnursetriage.com. We would love to share in your joyous occasions!

DID YOU KNOW? WHAT IS THE SUMMER SOLSTICE?

Ever wonder why June 21 was chosen as the first day of summer? Scientists have a very specific answer for us. This year, summer will begin at exactly 9:14 AM UTC (5:154AM Eastern Time) on June 21. This is the summer solstice, also known as "estival solstice." The summer solstice is when the Sun reaches its highest position in the sky for us here in the Northern Hemisphere. It is our longest period of daylight each year.


Our summer solstice occurs when the North Pole reaches its maximum pivot toward the Sun. Conversely, we experience the shortest period of daylight in December when the South Pole achieves its full tilt toward the Sun. Then, it’s summertime for those in the southern hemisphere.


Culturally, the summer solstice is celebrated in different ways around the world. In some regions of Europe, it marks the halfway point of the summer, and it’s informally known as "midsummer" day. Here in Framingham, and in most parts of our country, we view the summer solstice as the first day of summer.


Consider this “bucket list” item for a future solstice: Visit Stonehenge, one of the world's most architecturally sophisticated prehistoric structures. On the solstice, watch the Sun rise through the entrance, or Heel Stone, channeling rays of light into the center of the Stonehenge monument. Scientists are still baffled by how the stones align so perfectly.


Large crowds gather every year to stand around the stones and personally witness this event. Perhaps this helps us understand the origin of the word “solstice,” derived from the Latin words “sol” (“sun”) and “sistere,” which means “to stand still.”


If you’d like to see the marvel of Stonehenge on a solstice, without traveling to Southern England, here's a beautifully filmed video of the Sun rising upon Stonehenge on a solstice. The solstice is celebrated in other locations around the world, including Stockholm, Cairo, and Sedona, Arizona.


No matter where you are, we wish you a fun and healthy summer this year!

DID YOU KNOW? A MULTITUDE OF REASONS TO CELEBRATE THIS MONTH!

You already know that June hosts important occasions, such as Pride Month, Caribbean-American Heritage Month, Father's Day, Juneteenth, and the Summer Solstice. But there are many more events happening this month that you may not be aware of.


Have you been to the dentist recently? If not, you can recognize Oral Health Month by making an appointment to tune up your smile. June is also an excellent time to take out your clubs and play 18 holes, especially since it’s Women’s Golf Month. If you’re hungry after that, enjoy a tasty meal to celebrate National Soul Food Month.


You may want to connect with animals in June during National Zoo and Aquarium Month, or just stay at home and immerse yourself during Audiobook Appreciation Month.


In addition to these many concurrent monthly themes, there’s also a long list of specific day-long events in June. For example, fill up your water bottle for National Hydration Day on June 23. Celebrate Global Beatles Day on June 25, or maybe even go see Paul McCartney or Ringo Starr on tour this summer. Paul’s concert dates are here and Ringo’s schedule is here.


June 27 is reserved for National Ice Cream Cake Day (yum!). Then on June 28 we celebrate our largest state with National Alaska Day. Here are a few bits of trivia:

1) Alaska became our 49th state on January 3, 1959.

2) The capital city is Juneau.

3) The current population is about 750,000 people.


Can you name Alaska’s state flower and state bird? The first person that emails us with the answers will win an Amazon gift card!


There is one last event to keep in mind for June: National Meteor Watch Day happens on the final day of the month, June 30. Meteor showers occur when cosmic debris (meteoroids) fly through our atmosphere at extremely high speeds parallel to one another. It's an exciting sight to see! Check out this calendar to find an upcoming meteor shower viewable from your location.

DID YOU KNOW?: COVID CASES, U.S. HOTSPOTS, AND OMICRON SUBVARIANTS

Despite aggressive unmasking efforts, the pandemic continues to affect people of all ages, as seen in the most recent call volume surges. COVID is the top reason for our pediatric calls, and consistently number one or two for adult calls.


It seems that we might be headed for a brief lull, as national diagnoses are temporarily down for the BA.2.12.1 variant. Cases in the northeast are notably lower, highlighted by Vermont’s 40% drop in cases. COVID-related hospitalizations are down 20% here in our home state of Massachusetts.


Conversely, some western states, particularly Montana, are now experiencing the peaks seen in New England and New York in April and May. Southern states, such as Alabama and Louisiana, are reporting hospitalization rate increases as much as 70%. The silver lining is that there are the fewest COVID-related intensive care patients since September 2020.


Our next concerns are Omicron BA.4 and BA.5. Both are resulting in high transmission rates overseas. Each are currently presenting mild cases, but are showing strong attachment to the upper nasal passage. We will keep you posted on the movement of BA.4 and BA.5 to the United States.


As we look back at the pandemic so far, we can see when the highest surges have occurred. The graph below, created by the New York Times, shows that the Omicron wave from approximately November through February was the most disruptive.


We all know how challenging last winter was, and we are hopeful and cautious, as we come closer to the pandemic phase of COVID becoming part of our past, likely becoming a predictable endemic in the future. Until then we’ll provide the best possible patient care for good outcomes.

GETTING TO KNOW YOU: DARCIE BINETTE

Darcie always knew she wanted to be in healthcare. As a child, she envisioned herself more on the business side of the industry, perhaps as a medical secretary. Then after taking a high school class on how to be a medical assistant, she discovered her love for clinical care. As you’ll soon learn, she’s been able to merge her two interests into a successful career in both management and clinical care.


Before we get ahead of ourselves, let’s take it back to the beginning. Darcie was born and raised in Maine. If you haven’t been to our northernmost continental US state, you’re really missing out. It offers everything from ski resorts to beaches, and it exemplifies New England charm.


Inspired by her medical assistant class in high school, Darcie went to nursing school (in Maine) and began her journey. Known for her diligent work ethic, Darcie worked several jobs while going to school. This included many years at a local grocery store. She also jumped at the opportunity to handle clerical work for a local nursing float pool.


Also, while still in school, Darcie’s sister-in-law helped her get hired as a MA at a pediatrician’s office. At that time, she was going to school, working full-time at the pediatric office, and still working part-time at the grocery store. Darcie is not afraid of hard work!


Upon Darcie’s graduation, the economy shifted. There were few nursing jobs available in Southern Maine at that time, putting her in a tight spot. A wise person once said, "Tough times don't last, but tough people do." They must have been thinking about Darcie when they thought of that saying, because she decided to create her own destiny instead of waiting for a break.


There was a very desirable job at the pediatrician’s office – as a triage RN – that Darcie wanted. However, the job was already filled. So, Darcie put on her thinking cap, did some research, and discovered a need for a second triage RN at this practice. She bought her data and analysis to management, and they agreed!


Since then, Darcie’s excellent nursing skills, hard work ethic, and business acumen have helped her grow within the company. She was promoted to Team Leader, then to Supervisor, and she is now the Lead Clinical Manager for all four of the practice's pediatric offices. As she envisioned when just a teenager, Darcie has created a career that exercises both her business management skills and her love for providing clinical care.


In the autumn of 2016, she was looking for a part-time job where she could utilize her triage skills. Naturally, Darcie’s strong background in triage made her a perfect fit for Night Nurse!


“I was already familiar with Night Nurse, since our practice has been a subscriber for many years and we were always pleased with the service.” Just to be thorough and make the best decision, Darcie also looked into other triage companies. Night Nurse rose to the top of the list, so she reached out and applied for the position. The rest, as they say, is history. Darcie has been with us for more than five years and we are so happy to have her in our corner.


“I love Night Nurse for the flexibility. I’m able to triage calls in my pajamas, next to the fire. No commute at all!” Darcie noted how her triage work with Night Nurse works well with her family commitments. “Taking calls for a few hours is not a big deal. I triage when my family is in bed, so that makes it easy.”


Within a couple years, we realized that Darcie’s triage expertise would be valuable to others as well, and we asked her to become a preceptor. She has been incredibly helpful in training new RNs, and we are grateful for her contributions.


If you’re new to Night Nurse, and new to triage in general, here are Darcie’s tips for success:

1) Trust the protocols. The protocols will guide you through everything, as long as you follow them closely. Use the book as your “triage bible.”


2) Be patient with yourself. No one is a triage expert on the first day, so don’t throw in the towel if you’re not 100% situated yet. “Triage is an entirely different type of nursing. Collecting information from parents and children can be challenging, but you will become proficient with practice. Hang in there and cut yourself some slack.”


Outside of work, Darcie is also raising a wonderful family. Darcie's son, Carter, is a 13-year-old that loves go-karts. Summertime Friday nights are reserved to cheer Carter on at his kart races from May through October. Darcie also has a 9-year-old daughter who excels in dance. Darcie is proud to take her to recitals and watch Taylor perform.



For fun, Darcie’s family enjoys the lakes and beaches in Maine. Old Orchard Beach and Bay View in Sacco are some of their favorites. They also enjoy riding ATVs. 


Darcie also loves to cook and entertain, and she wanted to find a way to share her interest and expertise with others. She became a consultant with The Pampered Chef, a premier source for high-quality kitchen tools, tips, and techniques so she could help friends also enjoy her passion. If you're interested in learning more, Darcie can share ideas and products to make mealtimes fun, quick, and easy. Visit Darcie’s website at www.pamperedchef.biz/dbinette



Thank you, Darcie, for thoughtfully caring for patients and for diligently training nurses. We are so happy to have you on our team!

NIGHT NURSE AND AARP VALUE EXPERIENCED STAFF MEMBERS

We are proud to announce that Night Nurse has joined the AARP Employer Pledge Program (EPP). We are part of a small but growing nationwide group of employers that stand with AARP in affirming the value of experienced workers in a commitment to developing age-inclusive organizations.


We recognize the value of experienced RNs, dispatchers, administrative professionals, and executives, and we are happy to have so many mid and senior-level team members!


Night Nurse has always welcomed and hired people of all ages. Now, through this program, we further demonstrate our vow to hiring and retaining excellent workers, regardless of age.


Over the years, we’ve found that Night Nurse is an ideal job for retired RNs, and for those close to retirement. Many find that Night Nurse is a great way to keep nursing skills sharp while making extra money.


If you’re in the later stages of your career, know that Night Nurse recognizes and values your experience. Please let us know if you are interested in exploring flexible management or preceptor opportunities! If you’re in the earlier part of your career, as you gain expert experience, we will continue to present dedicated RNs growth opportunities, for years to come!

WE’RE GROWING OUR RN TRIAGE TEAM!

Do you love triaging from home? If so, tell a friend! Please introduce us to a colleague. We have adult and pediatric nursing positions open, so it would be wonderful if you spread the word we’re looking for great RNs like you to join our at-home triage team!
As mentioned in the story above, Night Nurse is often a good fit for retired nurses, too, so please give us a shout out.


You can earn cash incentives for referring a new nurse. Please invite your experienced RN, APRN, or NP professional contacts to reach out to our Finance and Human Resources Manager Stella Price (stella@nightnursetriage.com) or to visit our online Careers Center here.

100% FICTIONAL FUNNIES 

Wife: Did you enjoy meeting your new PCP?

Husband: Yes, he was great. He owned a deli before going to medical school.

Wife: That’s nice, but how can he help with your health? Did he give you something for your liver??

Husband: Yes, a half-pound of onions!


Chief Medical Officer: Thank you for applying for the osteopathic medicine position. Did you always want to be an osteopath?

Doctor: Yes, ever since I was a kid! I could feel it in my bones.


Patient: Why the long wait to have my x-ray reviewed?

ER Nurse: We just have a skeleton staff working today.


Patient: What did the doctor learn about my arm?

Nurse: She said it was humerus.



Do you know a funny nursing joke?
Send us your best one that we can publish, and we’ll give you an Amazon gift card!

WE’RE JUST A PHONE CALL AWAY!

We’d love to hear from you! We have a virtual “open door” policy at all times, and we welcome your input. Let’s have a chat! In our next newsletter, we’ll announce a team satisfaction survey. We want to hear your input and make Night Nurse as enjoyable and professionally fulfilling as possible.


Thanks to every associate for YOUR very important part in helping us answer patient concerns!  


We Wish You a Wonderful Summer, 


Tami (extension 206) and Stu (extension 201) at 508-875-9760

Stuart Pologe, CEO, stuart@nightnursetriage.com

Tami Regan, RN, CHT-CNO, tami@nightnursetriage.com

Night Nurse Inc.

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