Team Newsletter

vol. 9


All pediatric and adult nurses should have received the new COVID-19 protocol binders with the most recent protocols. Please let us know if you haven’t received your book yet.

We’ve created these new COVID-specific books since they often need to be updated. Be sure to remove all prior COVID protocols from your large binders, as they are all outdated. Only use these new COVID protocols at this time.

As a member of the Night Nurse team, you can be proud to know that since the beginning, we’ve been ahead of the curve with COVID protocols. We began tracking what was called “2019 novel coronavirus” in its very early stages, and we developed our own protocols before Schmitt-Thompson (STCC). The new COVID-19 protocols you just received combine the latest guidance from STCC, modified specifically for our purposes by our team of Night Nurse Medical Directors. We will continue to update these protocols rapidly as needed.

February 24, 2021

Hello Team,

We hope you’re faring well through these times, which have been difficult or challenging for most, for so many reasons, and we appreciate your essential role in our mission to help others. Remember you are making a positive impact at Night Nurse to support frontline healthcare providers and lessen the pandemic’s burden on hospitals. Your efforts, whether as a medical director, triage RN, dispatcher, scheduler, provider relations professional, technical expert, finance specialist, HR provider, or executive manager plays some part in our ability to save lives and help us get thousands of patients to the right level of treatment, at the right facilities, right on time. Many thanks to everyone at Night Nurse!

Please keep hope, better times are ahead! The vaccines are here, along with new promising treatments. Night Nurse triage RNs residing in Massachusetts are currently eligible under Phase 1 to receive the vaccine. The MA Department of Public Health cites our RNs are “non-COVID-facing healthcare workers.” If you live outside Massachusetts, we encourage you to consult your State Department of Public Health about your eligibility, and to discuss the benefits and risks with your healthcare provider.

February is commonly our busiest patient triage demand month, partially due to the school vacation period. You may have noticed this winter has been unusual, with decreased pediatric triage call volume. This is due to children learning remotely or through hybrid classes, fewer people vacationing, and many keeping within household “bubbles.” Following CDC guidance to wear masks and keep safe distances has led to fewer influenza cases and peak-season flu calls. You may have also noticed we’ve had very high adult triage call volume, as expected from this population more affected by COVID. We expect these trends to continue for at least the next several months.

February gives us several reasons to celebrate. It’s Black History Month and is also the home of Chinese New Year, President’s Day, and Valentine’s Day. Whatever you honor or celebrate this month, we wish you good health and happiness. Thank you for everything you do to keep Night Nurse humming along!

We have lots of good things to share with you, so let’s get started!

Warm Regards,

Tami and Stu


Welcome New Night Nurse Team Members!

We always love adding new members to the Night Nurse family! Please welcome our newest nurses: Sarah Beth Brewer, Adelaida Lila Juarez, and Sarah Miceli! We’ve also added two fantastic dispatchers, Martin Velazquez and Shivanie Hariram. Thank you everyone for joining us!”


Throughout the month, our Director of Provider Relations & Diversity Affairs Coordination, Rick Utaegbulam, has shared many facts about Black History Month. We’ve learned about the origins of the celebration dating back to the early 1900s, as well as inventors Garrett A. Morgan and Marie Van Brittan Brown.

Rick has one more pioneer to share as we close 2021 Black History Month: Perhaps a friend or family member has benefited from open heart surgery. If so, we can all be grateful and take a pause to thank Daniel Hale Williams for showing surgeons how it’s done!”

Determined that Chicago should have a hospital where both black and white doctors could study and where black nurses could receive training, Williams rallied for a hospital open to all races. After months of hard work, he founded the first black-owned hospital, the Provident Hospital and Training School for Nurses, on May 4, 1891. It was at this location that he performed the first-ever open heart surgery.

We thank Daniel Hale Williams for his visionary approach to medicine and for standing up for racial equality in the healthcare field.

Please feel free to call or email Rick if you would like more information on the significant contributions by African Americans to our shared American History. You can reach Rick at (508) 875-9760 ext. 214 or by email at


Chinese New Year, also called the Spring Festival, is the most important celebration in China. With cultural and historical significance, Chinese New Year signals the start of spring and the New Year, in accordance with the Chinese calendar.

The inaugural date of the Chinese New Year is not recorded, though many believe it started between 1600-1046 BC in the Shang Dynasty. The theme of each New Year is adjoined to one of the 12 zodiac signs. 2021 has been declared the year of the Ox.

Customarily, the duration of the Chinese New Year Festival is 16 days, commencing on New Year’s Eve until the Lantern Lighting on the final day. This year’s festival runs from February 11th through February 26th.

Happy New Year to our colleagues and community members celebrating this holiday!


The Nightingale Pledge (a modified version of the Hippocratic Oath named after Florence Nightingale) includes a passage that says, “I shall be loyal to my work and devoted towards the welfare of those committed to my care.”

Since very early in her life, Night Nurse adult RN Delores McLean felt this theme of dedication to the wellness of others deep in her heart. “As a child, it was my biggest dream to become a nurse.” Her family recognized Delores’ caring nature and devotion to the welfare of others. However, they didn’t share her career vision. They told her she had the heart to be a nurse, “but not the stamina.”

Discouraged by the feedback, Delores began a career in banking and worked in the New York City financial industry for several years. She had a son and settled into her new life, but she knew this wasn’t the right career path. She remembered, “Banking was not in my heart. I knew in my soul that the compassion I have for other people is about nursing.”

One day, she decided to ignore the naysayers and follow her calling. She relocated to South Florida, went back to school, and became a nurse!

Delores recalls many great memories from her RN training. One situation was particularly impactful. While training in an ER, a senior RN named Kat wanted to help Delores get as much experience as possible. Kat had Delores perform CPR on a patient fighting for his life, quickly saving the patient.

In that moment, Delores confirmed for herself that she made the right choice to become a nurse. As the family ran to the patient’s bedside with tears of joy, they thanked Delores profusely for saving his life. She said to herself, “I CAN make a difference! This is what I must do with my life.” She was walking on clouds for days thinking of how she can devote her life to helping people.

Delores worked in Fort Lauderdale hospitals for several years, but yearned to develop more long-term relationships with patients. This led her to working as a visiting nurse, personally helping patients in their homes where she could have more one-on-one time with each. 

Delores then moved to Durham, NC, which she loves. “You get all four seasons here, including an occasional winter snowfall. I love the fresh air and greenery.” Delores became a case manager for Humana and a hospice facility, caring for patients by phone. “I learned that I can also make a difference in people’s lives by phone, and that’s what’s important to me. Whether it’s helping with physical illnesses or counseling those in grief, nurses can deliver passionate care by telephone as much as at the bedside. And that’s what lead me to Night Nurse.”

In August 2017, Delores started with us and brought her caring, upbeat attitude to our adult nursing team. “Night Nurse allows me to help patients in distress that need my care and advice. I no longer have to run around a hospital for many hours. Night Nurse has extended my career so I can share my knowledge and help people from the comfort and convenience of my home. Almost every morning, I come to my desk to take patient calls at 5 AM. I enjoy the satisfaction of helping others as I watch the sun rise over the beautiful North Carolina landscape.

Delores’ son and his family just moved from New York to North Carolina to be closer to her. She has two grandsons already, and a third on the way. She jokes, “I’m creating a basketball team.” The young boys love being just 15 minutes away from Nana, and they bring great joy to her life.

In her free time, Delores enjoys exercising her creative mind with artistic crafts. She makes gorgeous floral arrangements, scented massage candles, and costume jewelry. The example to the left is a beautiful Valentine arrangement she created earlier this month.

Delores ran an Etsy shop for a while, but recently closed it to just focus on designing things just for family and friends. “Being creative relaxes my mind, so I really just like doing it for fun. I enjoy the process and I love to see the end result.”

Sometimes she also enjoys watching television shows such as “90 Day Fiancé,” a program that showcases weddings between US citizens and people from other countries. “I love seeing how other cultures approach relationships. It reminds me that we all have common feelings and experiences, no matter where we come from.” 

Delores knows a lot about integrating into a new culture: She was born and raised in Kingston, Jamaica. She has fond memories of her tropical nation, its food, culture, and people.

Since Jamaica is such a popular tourist destination, we had to ask Delores for some insider travel tips. If you’re planning a trip to this warm, sunny vacation paradise, (when it’s safe to travel again,) Delores recommends the Sunset Beach Resort. Delores took this picture on her most recent visit to this all-inclusive hotspot. If you’re interested in taking a day trip in Jamaica, Delores suggests Dunn’s River Falls, a massive waterfall that you can climb, and Reggae Falls.

We’re so grateful that Delores brings joy to our lives and such diligent care to our adult patients. She offers one final thought: “I was a late bloomer to nursing, and it was the best thing I ever did. Remember that it is never too late to pursue your dreams. If you put your mind to it, you can do anything!”


Feb Facts

Did you know these fun facts about Valentine’s Day and Presidents Day?

  • Though St. Valentine’s Day was declared a holiday in the year 496, it wasn’t initially about celebrating love. tells us that the first actual romantic Valentine’s note was sent in 1415 by Charles, the Duke of Orleans, to his wife. That was the beginning of Valentine’s Day as we know it today.
  • Hallmark reported that 145 million Valentine's Day cards are given each year, not including those exchanged by children in classrooms.
  • The first heart-shaped box of candy was introduced by Cadbury in 1861. More than 36 million are now sold each year.
  • Presidents Day falls on the third Monday in February, as stipulated by the 1968 “Uniform Monday Holiday Act” which moved some holidays such as Memorial Day and Labor Day to more convenient calendar locations.
  • Four U.S. presidents were born in February: George Washington, William Henry Harrison, Abraham Lincoln, and Ronald Reagan.
  • There are 35 national parks, 11 airports, and numerous schools named after American Presidents. For those keeping score, Abraham Lincoln tops all former Commanders-in-Chief with 607 schools bearing his name. Thomas Jefferson comes in second with 350 schools, and George Washington is in a close third with 322 schools.


We’re growing, which means we need to hire more nurses – particularly adult nurses! Please help us add to the Night Nurse family by telling your RN, APRN, and NP friends about Night Nurse. You could earn cash incentives for referring new hires. We love welcoming new team members, so please introduce us and invite them to visit our online Careers Center here.

Potential COVID-19 Treatment: Ivermectin!

The medical community has been buzzing about Ivermectin, a medication that may be helpful in treating COVID-19 patients. To investigate further, a clinical study was conducted to determine its efficacy. The clinicians reported, “Among patients with non-severe COVID-19 and no risk factors for severe disease receiving a single 400 mcg/kg dose of ivermectin within 72h of fever or cough onset there was no difference in the proportion of PCR positives. There was however a marked reduction of self-reported anosmia/hyposmia, a reduction of cough and a tendency to lower viral loads and lower IgG titers which warrants assessment in larger trials.” The full trial report can be found here.


For many years, noted journalist Barbara Walters ran an annual TV special titled the “10 Most Fascinating People.” The program highlighted some of the most unique people and their accomplishments. We think she may have missed one of the most interesting people: Dan Holladay.

You may know Dan as our resident cybersecurity specialist and a veteran technology executive, but that’s just the tip of the iceberg. Here are five things you probably don’t know about Dan.

1: Dan is a voracious reader. Not romantic novels, mind you. Some of Dan’s favorites include “Unity Virtual Reality Projects,” “Designing Data-Intensive Applications,” and “From Bacteria to Bach and Back: The Evolution of Minds.” He also boasts a home library of more than 2,200 books that cover topics from law to boat building to psychology to data science and almost everything in-between. And yes, he has a rolling oak library ladder. He says, “because it’s cool.” Dan has always been a strong reader, taking after his mother and father, who are both PhDs. Dan’s love of reading came in handy when earning his double MBA and a Law Degree.

2: Dan is an advanced skateboarder. Have you seen cool skateboard tricks on TV? Dan eats those for breakfast. He spends more time in the air than on the ground. Want an expert tip: “Wear padding. Lots of padding!”

3: Dan is also a pilot! As a child, Dan was afraid to fly, although he flew a lot. So, to overcome his fear, he learned how to fly. Is there nothing he can’t do?

4: Dan is an accomplished guitarist! He played in bands for many years, most notably in a very popular band in Florida in the 80s. Today, Dan has a prized collection of guitars and a full recording studio at his compound in upstate New York. For the curious, Dan’s favorite guitar is his 1960 Fender Telecaster, followed by his 1984 Gibson ES-335.

5: Dan loves Golden Labrador Retrievers. He’s had labs well before his sons were born. In keeping the tradition up, Dan currently has two right now, Kaye and Karly. See their pictures here:

Who knew Dan has so many skills and accomplishments! Thank you, Dan for adding so much to the Night Nurse team!


A mother called to report that the dad gave their 9 month-old what looks like chocolate milk in the baby’s bottle. Dad interrupted her and said, “Oh that isn’t chocolate milk. It’s coffee and he just loves it!”

Contact statement: “Several teeth extracted. Adult male. When to expect new teeth to grow in?”

We couldn’t refill an Rx because the patient just got her 28-day fill less than two weeks ago. I asked why she was out. It was because her boyfriend was taking pills too, to prevent pregnancy.

A mother took her son to the hospital after he swallowed ten quarters. He was rushed to surgery. After a half hour, the mother asked a nurse how her son was. She said, “There’s no change yet.”

Knock, knock.

Who’s there?


HIPAA who?

I can’t tell you.


We’re fortunate to have such a talented team, and we’d love for you to share your wisdom in our next newsletter? We’re always open to receiving brief informational submissions that would be of interest to our team. Please send us an email if you’d like to propose an article. We can provide guidance on topics, tone, length, and deadlines for your article.


Remember that we’re here anytime for support. If you are in need of help, please reach out to us. We welcome your suggestions and feedback. Do you have ideas on how we can improve upon our system or procedures to triage patients, or dispatch calls? What can we do, to make your job easier? If it’s practically possible, we are listening. Please share your perspective. 

Stay safe and healthy!

With much appreciation,

Tami (extension 206) and Stu (extension 201)

Stuart Pologe, COO,

Tami Regan, RN, CHT-CNO,

Night Nurse Inc.

Copyright © 2022    All Rights Reserved.  Night Nurse Plus+ and Night Nurse Triage Services

are ® Registered Trademarks of Night Nurse Inc.  Legal Notices  Privacy Policy