Triage Staff

Our nurses can be depended upon to competently and compassionately offer accurate treatment options and care advice within the most appropriate levels of care. 

Night Nurse Is Cost-Effective Care

Night Nurse ensures that patients receive the care they need and also guides patients/caregivers in the appropriate utilization of triage care advice.

• Average response to emergent calls within 5 minutes, urgent calls within 10 minutes and non-urgent calls within 30 minutes.*
• Average time spent on each triage call - 9:27 min/sec.
• Subscriber satisfaction: over 99.9% subscriber retention since 1999.
• Satisfied patients/caregivers.
• Safe effective triage...nearing 2-million triage encounters without incident.

When unexpected surges of call volume do occur, emergent and urgent calls are dispatched with priority status…non-urgent call response may likely be delayed until On-Call reserve nurses are in place for call assignment. Night Nurse has never interrupted triage service due to either unforeseen call volume or weather related issues…unsurpassed dependability.

* Periodically audited triage call data is derived from computer accumulated patient encounter records. Response times cited, represent patient encounters through December, 2018.

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